Frequently asked questions

How can I make sure I use my wax melts safely?

Only use your wax in an appropriate burner. Never leave an in-use burner unattended. Keep out of the reach of children and pets. Keep out of draughts. never move once lit. Remove all packaging before use.

-Break off one to two segments, depending on your burner size.
-Add a tealight underneath and light the tea light.  -Enjoy the scent. We advise using non scented tea lights only in wax burners. 
-Keep replacing the tea light until you can no longer smell the fragrance.

 How do I remove the wax from my burner safely? 

Put a tea light under the burner or switch on an electric burner for 1/2 minutes, then gently pop the melt out of the burner with ease. 
Wipe any excess wax residue off your burner. 
Add new wax to the burner pot.  

Why do my bars look different but they have the same smell?

Our wax bars and pots are lovingly handmade using soy wax. Colours and designs may vary to those shown in our photos and some may have a little frosting. This does not affect scent in anyway. 

we will introduce new designs for our scents on our Instagram and Facebook pages. We like to keep things new and fresh and welcome any new ideas! 

 When will your candles be available to purchase? 

We are currently testing waxes, scents and wicks in our container and pillar candles. We will share our experimental journey with you on our Facebook, Instagram and TikTok pages @meliswenscents. 

we hope to have the available in our shop within the next couple of months.